National logistics provider Border Express uses Comply Group’s QR codes to track shift start and finish times, with geofencing and award interpretation, integrating hours worked directly into their payroll system.

Background

Accurate shift tracking is a huge challenge in distribution centres especially when spread around the country. Border Express needed a solution to streamline the user experience for their staff, starting from clocking in for work, to processing and sending off timesheets to payroll.

Custom-built product

The Time and Attendance product was built as a custom solution for Border Express as a part of our Comply Group Labs workshop. Already using their Workplace Check-Ins and Compliance Passports, Border Express approached Comply Group about building a replacement system that was fully customised to simplify their staff time tracking process.

Initially, staff were using hardware with fingerprint scanners to manage shift time stamps, creating issues of non-compliance where users who were unable to verify their fingerprints when trying to clock on and off for work. Border Express required a cloud-based system that didn’t rely on external hardware for it to function, removing the risk of hardware and firmware failure.

Implementation

Border Express were provided with a dedicated UAT environment to start testing the product with real employee data, ensuring a smooth transition in the implementation process. Within a short timeframe, Border Express were able to roll out the new product across multiple locations with minimal road-blocks, whilst receiving support in training for their team, with regular feedback sessions and a simple way to report issues and monitor support tickets with Comply Group.

Customisable features

Using our geo-fencing feature Border Express now has the ability to set distance parameters for staff to adhere to when clocking on and off for work, with automated alerts sent to managers for quick and easy review. Similarly if a staff member clocks on later than their shift start time, or earlier than their finish time, management can access individual staff timesheets, making it simple to amend timesheets before being sent to payroll.

Award Rates and Pay Codes

The complexities of individual pay based on their award rates were simplified by assigning each employee award rate to a pay code. This ensures that the rates of pay for each individual are accurate, saving payroll resources whilst remaining private and confidential.

Staff Compliance

The Comply Group team continues to work closely with Border Express to provide ongoing support with the software, whilst expanding the platform further to build custom features for the organisation. Comply Group is committed to helping the organisation to achieve the highest rate of compliance, whilst simplifying internal processes across their workforce of 1500 employees across 19 locations.

If you have any questions about our Time & Attendance tool you can contact us to chat further and request a demo walk-through of the product.

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